Customers abroad: Travel insurance

As a travel insurance company, Globo-Assistance (GA) is acting globally. GA bears not only the costs that originate from disease, accident, theft or other liability cases. They also organize patient transports, substitution in case of loss, give medical advice and legal protection.

Foto: designerpoint/pixabay/Lizenz: CC0 1.0 Universal

On the 24h hotline the customer can reach a team of experts in case of loss, damage or medical condition to get support for the particular issue. Since most of GA's customers have a mobile phone with them when travelling, a major problem has been eased - the availability of the customers. In the past it was difficult to stay in touch. To keep the costs low GA has decided to use SMS to communicate with the customers abroad.

The Outlook Mobile Service is the perfect tool for this purpose. The customers' contact data was managed in Outlook already. They only had to set up an ASPSMS Account and order a Global Two-Way Number as return channel.

As main instrument of communication, the Outlook Mobile Service is used in combination with a Global Two-Way number (e.g. +447624000000).

Outlook Mobile Service is a feature in Microsoft Office Outlook 2007 and 2010 that you use to create and send text messages to a mobile device. From within Outlook you send text messages in a manner similar to e-mail messages.

By using Outlook Mobile Service, you can send a message both as an e-mail message and as a SMS/text to multiple contacts at the same time. You can stay informed when you are away from the office because Outlook Mobile Service can forward favoured e-mail messages and calendar appointments directly to your mobile phone.

Globo-Assistance sends all Short Messages with their Global Two-Way Number (e.g. +447624000000) as originator.

All answer SMS will be sent to the Outlook Inbox.

Example

Family Schnelli was on the way to Toulon in France for a ten day vacation. The first night they stayed with friends near Nice. The next morning they wanted to go to the beach for a swim before going on to Toulon, but the car wouldn't start anymore. After a short debate it was clear that no one had a clue. So Mr. Schnelli called Globo-Assistance. The lady assured she would organize a replacement car and a mechanic till lunch. The Schnellis went to the beach with their friends' car.

Two hours later Mr. Schnelli got an SMS from GA.

Mr. Schnelli replies to the Global Two-Way Number of GA.

GA re checks with the towing service and gets a new appointment for 14:30.

Advantage for the company

The customers are available always and everywhere. 99.9% of the customers have a mobile phone and worldwide coverage is a fact. No call retries, if a customer is not reachable at the moment he can read the SMS later. No misunderstandings due to bad line. And last but not least: SMS are low priced.

Please note: if your company uses in-house solution for CRM, it will be easy to integrate ASPSMS to your CRM-solution. You just will be using one of our many interfaces available (XML, SOAP, Active-X, SMTP etc.).
For more info, please visit: www.aspsms.com

Advantage for the customer

Mr. Schnelli was able to enjoy the beach with his kids instead of having to sit next to the phone and wait for the call. The dates and addresses are in a written form already, which avoids misunderstandings, and Mr. Schnelli didn't bring pen and paper to the beach for sure.